Email policy

Last updated: October 23, 2026

Who this covers. Shortfin Labs LLC, 7901 4th St N, Suite 36321, St. Petersburg, FL 33702 ("we"), everyone who works with us, and anyone acting for us.

No unsolicited bulk email. We don't send unsolicited bulk or automated email that advertises this website or our products, and we don't let anyone do it for us. That means no bought or rented lists, no affiliates or outside senders, no warm-up networks, and no lookalike or throwaway domains used to hide who is writing.

Who we email. People who wrote to us, booked a call, work with us, or asked to hear from us. Every email we write says who we are, comes from a real person at Shortfin Labs, and has an honest subject line.

No tracking. The emails we write carry no tracking pixels and no tracked or rewritten links.

Our customers' customers. Curtis, our AI receptionist, sends booking confirmations and reminders only to people who contacted that business themselves, and every one of them can opt out.

Stopping our email. Reply "unsubscribe" to any email from us, or write to hello@shortfinlabs.com. We stop right away.

Reporting a problem. If you got email you didn't ask for that mentions this website, please forward it to hello@shortfinlabs.com and we'll look into it.