Support

Last updated: November 11, 2026

Help for the businesses that use Curtis, our AI receptionist.

Get help. Email hello@shortfinlabs.com with your business name and what you need, or call 610-964-5256. We answer Monday to Friday, 9 am to 5 pm Eastern time.

Something urgent. If Curtis is telling your customers something wrong, or anything else can't wait, call 610-964-5256 and email us with "Urgent" in the subject. We can pause Curtis on your website at once while we fix it. If anyone is in danger, call 911 first.

Pause Curtis. Want Curtis off for a while, for a holiday week or a busy season? Email or call us and we'll pause it. It takes effect at once (the chat button can take a few minutes to leave your site), and you get no alerts or daily summary while it's paused. Your setup is kept, and we'll switch Curtis back on when you're ready. Pausing doesn't cancel your subscription.

Cancel. Email hello@shortfinlabs.com at any time. On the standard plan your cancellation takes effect 30 days after your email, and your last bill covers only the days up to then. A founding shop that cancels during its free month, by email or a text to its Shortfin partner, is stopped right away and never charged; after the free month, its founding contract applies. See our service terms.

If you chatted with Curtis on a business's website. Curtis works for that business, so for a booking or a question about a visit, contact the business directly. For what Curtis saves about you, see our privacy policy.

Contact. Shortfin Labs LLC, 7901 4th St N, Suite 36321, St. Petersburg, FL 33702. hello@shortfinlabs.com, 610-964-5256.